Alex Goldman writing for InternetNews.com in his article Does SAP's Performance Fall Short reports on a survey conducted at SAP’s annual conference for SAP Professionals, SAP Sapphire ’09, held in Orlando, Florida. The study on SAP’s performance was sponsored by Precise Software, a transaction performance management (TPM) provider and was conducted by Dimensional Research. Dimensional Research based its findings from 695 SAP Professionals. The respondents were attendees at SAP’s Sapphire conference and answered questions at the Precise Software booth. Some of the findings are as follows:
· 62% unhappy with the resolution of performance issues
· 8% reported daily problems
· 68% reported 1 to 5 incidents per month
As to the resolution and/or response times:
· 46% reported resolution in hours
· 22% reported resolution in minutes
· 30% reported resolution in days or weeks
· 2% reported resolution in seconds
Tracking of database transactions through the database and the application servers and into storage can be done for the SAP ERP software. Precise Software is now offering such tracking for SAP’s BI software as well. Zohar Gilad, executive vice president of Precise Software says:
“Traditionally in BI, companies take data from the production ERP system, extract it and scrub it, and load it into their data warehouse. This can disrupt the production system, companies can fail to move the data in time, and it's tough to access.”
Precise Software is not the only TPM vendor involved in resolving these issues. Attivio and Fiorano are two other TPM vendors using different methods. SAP is also looking for a way to improve its BI and announced it is offering a new search engine to do just that.
SAP had no comment regarding the survey stating that they did not know how the data was gathered nor had they seen the survey.